At Shilpa Jewel, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

Returns

Products may be eligible for return within [7 days] of delivery, provided they are unused, unworn, and returned in their original condition and packaging.

To request a return, please contact us at [Your Email Address] with your order number and details of the issue.

Damaged or Incorrect Items

If your jewelry arrives damaged, defective, or different from what you ordered, please contact us within [48 hours] of delivery. We may request photographs or videos of the product and packaging to verify the issue.

Once the return is approved, we will provide instructions for returning the item.

Non-Returnable Items

For hygiene and product-safety reasons, certain items may not be eligible for return, including:

• Customized or personalized jewelry
• Items that have been worn or altered
• Products damaged after delivery due to improper handling
• Items without original packaging or accessories
• Products specifically marked as non-returnable

Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement subject to product availability.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, [Shilpa Jewel will cover the applicable return shipping cost / return shipping will be handled according to our instructions].

For other eligible returns, shipping charges may be non-refundable.

Order Cancellation

Cancellation requests should be made as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For questions regarding returns or refunds, please contact us:

Shilpa Jewel

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