At Shilpa Jewel, we carefully pack every order to ensure your jewelry reaches you safely and in perfect condition.
Shipping
Orders are processed within [1–3 business days] after payment confirmation. Once your order has been shipped, you will receive shipping or tracking information where available.
Delivery typically takes [3–7 business days], depending on your location and the courier service.
Delivery times may vary due to weekends, public holidays, weather conditions, courier delays, or circumstances beyond our control.
Please ensure that your shipping address, phone number, and other delivery details are correct when placing your order. Shilpa Jewel is not responsible for delays caused by incorrect or incomplete address information.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Free shipping: [Mention your free-shipping condition, if applicable.]
Returns
We accept eligible returns within [7 days] of delivery. To be eligible, the jewelry must be unused, unworn, undamaged, and returned in its original packaging.
To request a return, contact us at [Your Email Address] with your order number and reason for the return.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within [48 hours] of delivery. Please provide clear photographs or videos of the product and packaging so that we can review the issue.
After verification, we may offer a replacement, exchange, or refund depending on the circumstances.
Non-Returnable Items
The following items may not be eligible for return:
- Customized or personalized jewelry
- Used or worn products
- Products damaged after delivery
- Items without original packaging
- Products specifically marked as non-returnable
Refunds
Once the returned product has been received and inspected, we will notify you about the status of your refund.
Approved refunds will be processed through the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.
Contact Us
For questions regarding shipping or returns, please contact us:
Shilpa Jewel
Please customize the delivery times, return period, shipping charges, and other terms according to your actual store policies before publishing.
